Privacy Policy

Privacy Policy

  • Privacy Policy
  • Handling of Personal Information
  • Request for Disclosure of Personal Information
  • About Cookies

Privacy Policy

Established on April 1, 2006

Last revised on December 5, 2016

PIALA, INC.

CEO Takao Asuka



PIALA, INC. fully recognizes its social responsibilities in the protection of all personal information handled by the company during the operation, such as marketing activities, and protects the individual rights and complies with laws and regulations concerning personal information. In addition, a privacy protection management system is established to embody the policies stated below. We as a company hereby declare to work towards continuous improvements by recognizing the trend of latest IT technology, changes in social demands and business environment.



1. Personal information shall be acquired, used, and provided for business within the scope necessary for the company’s legitimate business activities, employment and management of employees, and measures shall be taken so that no handling of personal information beyond the limitation shall occur.



2. We will comply with laws regarding the protection of personal information, nationally stipulated, and other relevant regulations.



3. In order to prevent risks such as leakage, loss, or damage related to personal information, management resources consistent with the financial situation of business shall be injected to take reasonable safety measures to continuously improve personal information security system. In case of an emergency, corrective actions shall immediately be taken.



4. Any complaints or consultations concerning the handling of personal information will answered promptly, sincerely, and properly.



5. Our personal information protection management system shall be reviewed periodically and will be properly based on changes of environment surrounding the company in order to promote a continuous improvement.
This policy will be distributed and thoroughly acknowledged by all of our employees. We will post it to our website and print brochures, making it available to anyone at anytime.



[Contact Information]
For inquiries concerning our privacy policy, please use the contact information below.
29F Ebisu Garden Place Tower, 4-20-3 Ebisu, Shibuya-ku, Tokyo 150-6029 JAPAN
Personal Information Inquiry Representative Compliance Division PIALA, INC.
Email: info@piala.co.jp
TEL: +81(0)3-6820-0730 (Hours: 10:00-19:00)
Inquiries made on Saturdays and Sundays, National holidays, end-of-year and new year holidays, the ‘golden week’ holiday in early May, and summer holidays will be handled on the next business day.

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Handling of
Personal Information

1. Administrator of personal information
Administrator: Personal Information Inquiry Representative Compliance Division
Contact: Tel +81(0)3 -6820- 0730



2. Purpose of use of personal information
(1) The use of personal information of users of services operated and provided by the Company
– To provide services used by customers and deliver materials requested by customers
– To confirm and provide guidance to customers upon provision of services requested by customers
– To inquire about feedback or requests from customers concerning the services provided by the company
– To send information about plans or events held by the company to customers
– To send news or e-mails from the company whose information could be useful to customers.
– To respond to inquiries or suggestions from customers
– To send news or emails from entities other than the company whose information could be useful to customers
– On occasions where we need to meet or contact the customer for any reason
(2) Purpose of use of personal information disclosed from business partners
– To create and dispatch publications such as direct email requests from clients
– To properly proceed with design of web or print advertising requested by clients
– To properly proceed with system support (operation and maintenance of systems, etc) requested by clients



3. Provision of personal information to third parties
No personal information will be provided to any third parties except for in the following cases.
(1) Wen consent is acquired from the owner of the personal information
(2) When required by law
(3) When the information is required for protection of life or assets, and in situations which it is difficult to obtain consent from the owner of such information
(4) When the information is required to improve public health or promote healthy grown children, or when the situation is difficult to obtain consent from the owner of said information
(5) When a national agency, local public entity or a person entrusted by such entity requires cooperation with proceeding with duties stipulated by law, and obtaining consent from the owner of personal information may conflict with the proceeding of such duties



4. Consignment of handling of personal information
We may consign personal information to third parties for business management. In such case, we will select an outsourcer with high standards of protection of personal information for proper management, by entering into an agreement concerning proper management and confidentiality of personal information.



5. Request of disclosure etc of personal information
The owner of personal information may contact our representative to disclose the personal information (i.e. notification of purpose of use, disclosure, correction/addition/deletion of contents, suspension of use or elimination, suspension of provision to third parties). In this case, we will verify your identity and respond within a reasonable period.



6. Voluntary provision of personal information
Provision of personal information from the owner to the Company is voluntary. However, each service etc may not be provided at appropriate level when required information is missing.



[Contact Information]
Please contact the following for inquiries, complaints, or request for disclosure of personal information.
29F Ebisu Garden Place Tower, 4-20-3 Ebisu, Shibuya-ku, Tokyo 150-6029 JAPAN
Personal Information Inquiry Representative Compliance Division PIALA, INC.
Email: info@piala.co.jp
TEL: +81-3 (6820) 0730 (Hours: 10:00-19:00)

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Handling of
Personal Information

With respect to disclosed personal information that the company holds, any request of notification of the purpose of use, disclosure, correction of contents, addition or elimination, suspension of use, and deletion or suspension of provision to third parties (hereinafter referred to as “Request for disclosure etc.”) shall be corresponded in the following manner.



1. Administrator of personal information
Administrator: Personal Information Inquiry Representative Compliance Division
Contact: Tel +81-3 (6820) 0730



2. Purpose of the use of all disclosed personal information
(1) The use of personal information of users of services operated and provided by the Company
– To provide services used by customers and deliver materials requested by customers
– To confirm and provide guidance to customers upon provision of services requested by customers
– To inquire about feedback or requests from customers concerning the services provided by the company
– To send information about plans or events held by the company to customers
– To send news or e-mails from the company whose information could be useful to customers.
– To send news or emails from entities other than the company whose information could be useful to customers
– To respond to inquiries or suggestions from customers
– On occasions where we need to meet or contact the customer for any reason
(2) Personal information of business partners
– For meetings and business related communications, placing or receiving orders, and invoicing and payment
(3) Personal information of job applicants to the company
– To contact applicants and manage recruitment operations
(4) Personal information of employees of the company
– For the management of human resources, business, health, and security

3. Where to contact for “Request for Disclosure etc.”
Please contact the following for “Request for Disclosure etc.” We will send a specified format in return.
29F Ebisu Garden Place Tower, 4-20-3 Ebisu, Shibuya-ku, Tokyo 150-6029 JAPAN
Personal Information Inquiry Representative Compliance Division PIALA, INC.
Email: info@piala.co.jp
TEL: +81-3 (6820) 0730



4. Specified formats by the Company
(1) For notification of use of personal information
 “Notification Request for the Purpose of Use of Disclosable Personal Information”
(2) For disclosure
 ”Request for Disclosure of Disclosable Personal Information”
(3) Correction, addition or elimination, suspension of use, deletion and suspension of provision to third parties
 ”Request for Correction or Suspension of Disclosable Personal Information”
After submission of the above requests, we will request two items (such as a phone number and date of birth etc) from the registered information with the company to confirm your identity.



5. Fees of “Request for Disclosure etc.” and payment terms
A postage fee shall be invoiced each time, and such fees shall be paid by postal money order.



6. Responding to “Request for Disclosure etc.”
In principle, we shall reply to your requests in writing (using sealed mail) to the address of the owner of personal information indicated in the request form.

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About Cookies

For the purpose of ensuring security, website analysis, and providing appropriate information to our customers, this website uses cookies.
A cookie refers to a function that saves information on the browser etc of your computer for more convenient browsing, in cases where you re-visit the websites operated by the company (hereinafter referred to as “Operated sites”). For example, we use this to provide information to users accessing our website, or to improve the quality of our website. However, rest assured that cookies set by our websites does not include any information that will reveal the contact information of our customers.

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